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soccermom22 | Need good advice? |
So I was in a car accident -other driver's fault-just some rear end damage-approx 3500 worth of damage. My car has now been in the shop almost one month and i keep getting the run around -i always have to make the callto get any info re: my car -then i hear next week -next week and it is always something different -my first question is who can i complain to- i have already caomplaind to the buisness?? second should i have to pay my deductible due to this ???or should i asked to have it waived ??and can i have it waived to due to all the crap I am getting from this company? |
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David's Mom!
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It will depend on the state you live in...some states will require you to pay your deductible even if the accident is not your fault. In Missouri, the at fault party is responsible for the deductible for their own damage, as there is not a deductible for liability claims. Your accident should have been recorded with the at fault party's insurance company, you should not have to pay a deductible (unless you turned in the claim with your own insurance company), and you have a right to get your vehicle back in the least amount of time possible. Most repair facilities should have your vehicle back to you within a week. If it is a problem with the repair facility, I would first contact the insurance company and see if they can help you get your vehicle back. There may be a problem with payment and the repair facility may not want to let the vehicle go until they are paid. If that is the case, you will still need to contact the insurance company. I would call the business owner of the repair facility if you are not getting any results with the insurance company. Complain and threaten with a Better Business Bureau complaint.
Good luck. |
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christopher H
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If you are in CA, you can contact the B.A.R., the Buruea of Auto Repair. Also, contact your insurance provider and tell them you think the shop is trying to defraud them(since they are paying the majority of the bill). This should get the shops attention. If worse comes to worse, you can file a lawsuit against them in small clams court. |
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Margie
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Is the at-fault driver insured? If so- no deductible should be paid by you. If your insurance is covering it, then you'll have to pay it- they don't have connection with the deductible and the quality of care you get from the shop.
If the repair shop is being unreasonable and not giving you an estimate of time, you can take the vehicle to another shop at your insurance company's cost.
Did your (the) insurance company recommend the shop?
You can contact the BBB or your state should have a department/agency which deals with grievances such as this. |
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Shy Pie
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You should have to pay nothing if other drivers fault, and it should be filed with the other driver's insurance. You may be getting a run around if for some reason your shop man is not an insurance-approved repair shop. I'd go somewhere else. |
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Christopher B
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If it was the other drivers fault then they should be paying for the deductible. Your insurance should be handling that. I would complain to your insurance company about the slow service and have them contact the body shop. They would be able to influence them better by either taking legal action or by just never allowing another customer of theirs to use that body shop. |
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Shon
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Report the company to the bbb, other then that follow everyone else's advice. |
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Phil
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Repairing the damage to a vehicle often takes several weeks. Depending on the type of vehicle, parts can be difficult to get. Especially foreign vehicles. Often what started out as $3500 in repairs will increase two or three times once the vehicle is torn apart. It is difficult to see all of the damage at first estimate. So, while this is frustrating, it is not unusual. Whether the delays are warrented, I couldn't tell you unless I was involved in the claim. Call the shop and adjuster every two days. You will start to bother them enough to get this moving.
If you filed the claim through your company, you most likely will have to pay the deductible. There are a few premium companies that will waive the deductible for high value customers. You can ask, it doesn't hurt. When your company goes after the other party's insurance carrier, they should attempt to recover your deductible for you. Also, you are entitled to either reimbursement of the cost of a rental vehicle while your vehicle is in the shop, or loss of use for the time you were without your vehicle. If your company is lazy, you might have to present these claims to the other insurance company on your own.
You can file complaints with the BBB or the Department of Insurance. However, these take weeks to resolve. The best thing you can do is the make yourself a pain in the butt to the body shop manager and claim supervisor. Tell them that you are going to follow up with them on a regular basis until the job is done. They will do their best to push this along to get you out of their lives. |
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Elizabeth
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all you gotta do is tell everyone you know about this.dont pick and choose.just tell EVERYONE!!!
soon almost everyone where you live will know about it and barly anyone will go to their shop because of it and will go elsewhere.
what a way to get back at the car fixing company! |
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Lacie S.
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get some new insurance i have the same problems |
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mbrcatz
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Well, yes, you ALWAYS pay the deductible when you put a claim in to your company.
I'd call the insurance adjuster, and maybe the local BBB. And DEFINATELY your agent. Your agent will have more clout, figuring out what the problem is.
But 30 days isn't all that unusual. |
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