Hi, I would like you opinion about a Friend of mine and if you think she should bother calling her Homeowners Insurance company. I will try to keep this short and relevant:

She lives in Washington DC, and lives in a 1920's era condo building and owns her place outright. The multi-floor building is operated by a property managment company. A couple of months back, there was a slow leak in the roof and the water filtered down into her unit, causing moderate damage over a period of time to the ceilings in the bath and kitchen, and causing things to fall off the plaster walls and ceilings, like the medicine cabinet fell out off the wall, the light fixture, the window sill in the bath fell apart, paint peeling from the walls and ceiling, large chunks of plaster fell from the ceiling as well as a moldy smell developed.

She alerted the Property Managment company at the first signs of trouble weeks ago, and they began to trace the source of the issue, they said that
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...they would be responsible for repairs to her unit and that there was insurance to cover this and that there was no need for her to call her own insurance in on this. However, she has her own Homeowners policy, and she seems willing to accept that line of advice.

My gut feeling here is that there is no one looking out for her here, and she is too willing to accept the words of strangers who most likely do not have her best interest in mind. I feel that a second opinion is needed, and she needs someone with some clout to look after her job and make sure it is done to specs and done right.

So, am I being unreasonable here, or should she call in her own Insurance company on this?