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my mom told my sister and I that something has been taken. Can a bank teller steal from the safety deposit box? some jewelry and a rare 1930 quarter has been taken. What can we do?
No, a teller can't get into the box. You need two keys - one a teller has, and one the box holder has. Then, you have to show id, to get to the room - and it has to be id for someone who's name is on the box.
There isn't any "coverage" under the bank's insurance, unless there was a massive robbery, walls blasted away, that kinda thing.
Most likely, it wasn't in the box to begin with. Or your mom took it out and then forgot. But your mom can try to file a claim under her homeowners policy.
Bosco
You need 2 keys to open the box. The bank's key and YOUR key. After the bank rep helps you open it, you take the box and go to a private room. When you want to put the box back, you both need to lock it. VERY unlikely that someone at the bank took this. Does somebody other than your mother have a key and access?
Cata
I doubt it because you need two keys to get into a safe deposit box and the bank has one and you have one. How many other people do you share the box with because one of them could have gone on without the other party. It is highly unsual for anything to be missing out of a safe deposit box. This is one of the most secure places to put anything. or perhaps were those items ever put in. Im just saying make sure anyone that shares the box could have gone in and took the items out because it is very highly unsual for anything to be missing out of a box unless the owners took it out.
Tori
Start with a bank investigation as to HOW this could happen!!
If it is an insurance loss - only a personal articles policy would offer "mysterious disappearances" of jewelry.
If all your mother had on the items was Property thru her homeowners policy - she's probably not going to get anything due to deductibles and low coverage on jewelry
src50
Virtually impossible for the bank to do it. That's the whole idea of a safety deposit box. Either your mom is wrong or someone else with access took it. The bank keeps records of who accessed the box.
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