 Why are insurance companies so corrupt and allowed to do what they do? |
| I recently wanted to get a better rate for my house insurance because my boyfriend and I were on the same policy from before and he had a repo that raised our rate almost 300 bucks (even after 14 ... |
|
 Would insurance company likely settle for 15K? |
| Auto accident....my lawyer asking for 25K, insurance company said 12K (my lawyer wants to go to court and all that, I really do not want to; I just want to get this over with) My lawyer said it'... |
|
 How do I get health insurance? |
| I'm 24. What are the things I need to go through?... |
|
 How to become an insurance agent ? |
| what is the critaria to become an general insurance (motor vehicle) agent, from where should I got complete training. How much time duration it will ... |
|
 On an insurance binder,What do I say in the mortgagee spot if there is no mortgage? |
| I'm having trouble filling out an insurance binder. What am I legally supposed to put in the mortgagee section if the home is free and clear? Meaning there is no mortgage ... |
|
 Any word can replace "agent"? |
Insurance agent can be replaced with Insurance Producer.
Is there anything else I can use instead of agent?... |
|
 Can i find a cheap minibus insurance? |
| hi there..... can anyone recommend a good and cheap insurance company for my minibus hyndai 2476cc. the problem is most companies doesn t accept do the insurance because this car was imported and the ... |
|
 What does your company pay for Maternity pay? |
My company offers maternity pay thru disability which is 65% but i was wondering if anyone's company out there does it differently.
Additional Details
I have a chance to negotiate ... |
|
 Market value/replacement value of a car.? |
| According to various internet sources, my car is worth £2-£2.8k. However, suppose it was written off, it would cost me appx. £3.4k to replace it (have found almost identical car on Auto Trader). I... |
|
 If I use my insurance to pay a hospital bill...will the main insurance holder find out? |
| I need to use my insurance to pay a hospital bill. If I am on someone elses insurance, will they find out?... |
|
 Question regarding life insurance . . .? |
| Does a suicide automatically void a life insurance policy? The policy has been in effect for over 10 years.... |
|
 Can I file a homeowner's insurance claim on this? |
| Hi. I need help, and my insurance company just lets the phone ring...so does my condo management company...so any help will be appreciated! My downstairs neighbor's ceiling under my toilet fell ... |
|
| We just found out my father is terminally illl...and NO life insurance!!!? |
| His brother and sister-in-law were supposed to have his policy in case of an emergency and now they claim they don't have it. We also called a couple of insurance companies he might have been ... |
|
 Can a parent have life insurance on their adult child? |
| My husband is having some medical problems recently that the doctors can't determine what is wrong with him. We have discussed what would happen if he were to find out he is terminally ill. He ... |
|
 Insurance for loss of job? |
| I heard that you can buy insurance on your house for job loss and that if you lose your job, the insurance company will pay your mortgage for set period of time. Does anyone know anything about this?... |
|
|  |
Halo | What does an costumer service rep. do at insurance companies? |
Additional Details
I am interested in working at an insurance place. they said they have a position in customer service and I wanted to know what kind of duties you have in that? thanks!
|
 |
 
LesElle
 |
A customer service representative or CSR is a common position at an insurance agency or brokerage as opposed to an insurance company. At an insurance agency or brokerage a CSR has many duties. As the name implies, they handle the needs of the insureds such as adding cars to auto insurance policies, making changes to various policies, issuing certificates of insurance, assisting the agent or broker in putting together proposals for prospects, answering phones, making sure policies get renewed on time, setting up premium financing, etc. A licensed CSR who moves up to an account manager position in an insurance brokerage that handles commercial insurance can earn a VERY good salary. Plus, a knowedgable, efficient and effective CSR or Account Manager never lacks for job opportunities. Insurance is a great industry for building a career. |
|
bruce ree
 |
you take abuse from customers all day. you have to explain why their premiums are so high,or why the company isnt going to pay their rightfull claim. |
|
65% water
|
Like any "customer service" position it's mostly taking complaints. Many people don't have the vaguest grasp of their own insurance policies and can't be bothered to read their manuals, so you end up answering the same questions over and over. You should also take into account that insurance companies are not all that popular with most people, and as the contact with the public you're going to take a lot of negative energy. |
|
Pudah
 |
It depends largely upon if you are a customer service rep via telephone or by another medium. I would assume it is a phone job since 99% of insurance company CSRs are phone reps.
Their main job is to answer a LOT of phone calls a day. People have a customer service number on their card and they call it when they have questions about their policy, what it covers, need a new card, need something sent to them, have payment issues or questions, are angry about a denial, want to get reimbursed for something, etc. You would also likely get calls from prviders (doctors offices) calling to verify eligibilty of a member and to confirm their benefits coverage level. You may even get calls from some sales agents to check the status of an application for a prospective client.
Of course all of this will vary a great deal from company to company as well as from department to department. What kind of insurance the service center handles will greatly change your possible duties, and the nature of your calls. How it's designed and managed will determine the volume of calls & expecatations, but surely you will need to be postitve, friendly and efficient in both you telephone and computer (data entry, research) duties.
Some people hate this and some love it because they get to help people. Compensation again depends on the company and how they structure it. |
|
mbrcatz
|
Answer customer questions, sometimes make policy changes.
Most frequently, it's related to billing questions. |
|
joshua_brister
 |
Most likely you're going to be working the phone. Insurance companies have two main operations: sales, and service. On sales, you're helping people get quotes for insurance. Take their specs, input into system, wait for quote, relay to customer.
In service, you could be doing anything from processing payments, to starting claims, fielding questions, etc.
In short, you'll be on the phone in front of a computer. |
|
| |
|
| | |
| Questions List |
Answers | Last Post
| | | |
5 | 32 minutes(s) ago
| | | |
6 | 34 minutes(s) ago
| | | |
5 | 57 minutes(s) ago
| | | |
5 | 1 hour(s) ago
| | | |
6 | 5 hour(s) ago
| | | |
6 | 7 hour(s) ago
| | | |
5 | 9 hour(s) ago
| | | |
6 | 10 hour(s) ago
| | | |
6 | 11 hour(s) ago
| | | |
6 | 1 day(s) ago
| |
|
Homepage 
Financial
Forum 
Insurance 
No Spam
Adult 
Gambling
Unfinished
Deception
Plagiarism
Not English
