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AriesJWR | What would you do??? Please read details!? |
We hired a restoration company that was referred to us by my insurance company. At the beginning of their repairs they damaged our flat screen TV that we have mounted on a wall. Today I was told that they WILL pay for the tv and accept liability, but if I want them to pay for it they won't finish my repairs! I had flood damage and they've already done all the mitigation work, but haven't started to put things back how they were (including the drywall). I don't know what to do! Can they do this?!?!? Make me choose between them paying for the TV they damaged or finishing the work they started? |
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Phil
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Call the insurance company that referred you to them. They need to know so that they can remove them from the list. Tell them that they better pay for the TV, or you will sue them. As for finishing the repairs, tell them that they don't get paid until the repairs are done to your satisfaction. |
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tamalia*tink
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The insurance company should be handling it since they are paying for it and recommended the company. |
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Q
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If you have a contract with them for the restoration project they have to abide by that contract.
I would say if they have excepted the liability regarding the TV let them fix it but don't verbally agree to cancel the restoration project.
Write up an agreement that they have accepted liability for the TV. Have them fix the TV and then make then abide by the restoration project contract.
The biggest thing is not to agree to there terms, acknowledge their terms but don't agree, variability or written.
If that doesn't seem to work tell it they don't fix the TV and finish the project you will report them to the BBB (better business bureau) and that you will make sure that every potential client they may have will know of your COSTLY PROBLEMS with them and that they should not do business with them. You can say you'll post how bad your experience with them in every forum about remolding and restoration companies you can find.
Good luck and don't let them bully you around. You can really destroy a companies reputation if you have to and you can make that known to them.
Take care! Hope that helps some. |
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words_smith_4u
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Call your insurance company and relate this whole story. They can leverage their power to do the right thing for you. |
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Schmoke and a pancake?
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Do not agree to this. Instead, demand that they finish the job and then sue them for the cost of the TV. Do not sign anything that states you will not hold them liable. This is a settlement offer on their part and you have the right to reject it. |
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madiver
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They cannot do that. Take pictures, note the time and date. Keep a log of everything and who said what. Keep times and dates. Let them finish their work. If they don't fix it sue. If you do sue then you have the paper work to back you up. Get them for court fees for having to make you take them to court. How old is the tv? See if you can get some estimates on a new one just like yours or get some estimates for repairs. When you go to court take everything with you, logs, pictures, estimates, everything. The more info and detailed you are the better. In the legal aspect if it was not documented it did not happen. |
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cvw_10
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The restoration company has the right not to finish the job. This is a free world, and if they don't want to work for you they don't have to. If you have paid them, you have the right to get your money back, but there is nothing that forces them to work for you.
The TV, on the other hand, has to be replaced. They should have insurance to cover that. If they decide to not finish their work because you want your TV replaced, so be it. Sounds like you are better off not doing business with them anyway.
What would I do? I'd fire that company so quick they'd see stars. I wouldn't allow them to treat me that way. Kick them to the curb and get someone else to finish their job. It may cost more, but those folks don't deserve your money. |
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mbrcatz
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Take them to court. Small claims court. Don't pay them another dime - well, hopefully you've only paid them for work as it goes along, and you haven't advanced paid them.
NO matter what, do NOT sign anything stating that work is completed to your satisfaction, until it's been completed to your satisfaction. The second you sign, they don't have to do one more blessed thing, that paper is BINDING.
OH, and go complain to your agent. Let them intervene. |
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njunprincess
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What crooks! Make sure you have the name of your "negotiator" and company. I know that my local TV station has a newsman specifically assigned to investiage and resolve issues like this, then segments are ran on TV naming the company and what they are doing. This is negative publicity to the company and I'm SURE they wouldn't want that. Also, your local Better Business Bureau takes complaints and does investigations too, but they usually take a few weeks. Go for the NEWS and publicize them for what they are! |
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