I have worked in customer service for 5 years on the phone. When people call in, they never have their account numbers. They are always on their cell phones driving with their windows down, yelling at their kids in the background or talking to other people. Are there that many people out there with little or no manners? Do people not know what phone ettiqute is? Is it that hard to find your account number before calling? Sure we can look up your name in our database, but customers ususally get angry when it takes the extra few minutes and act like they are in SUCH a hurry when they could have just had the info ready? Is it really that difficult people?
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Okay its not a matter of fact that it is my job to look up your information. If you want to know so much about your account..shouldn't you have it ready? If your kids are screaming..shouldn't you have the authority to tell them to be quite? are you not the parent? If a diaper needs to be changed, then hang up the phone and call back when it is not so busy? If you don't want to wait, then don't? I just think customers need to start having their account numbers, or make it where customer service reps refuse to provide service. It is your duty as the customer to have your information there.