Hi, I have a financial advisor with UBS. He is one of those kinds who is lazy, unqualified and is not willing to go extra mile to help me. When I ask him a question, he says he will get back to me the next day, but never does. He never answered any of my e-mails. In the beginning he was very interested in me as his potential client, because he wanted to get a commission. But right now he behaves like he doesn't even care about me. Today I called him and was asking simple questions about my account and whether it was RMA or Basic Investment one. At one point he got angry with my detailed questions and asked me, "Why is it such an issue for you? What is the purpose of your questions?" Before I explained why, he said, "I no longer want to be your financial advisor. You don't understand anything in the investment world." His harsh words were a personal insult to me. I already spoke with a manager, but it looks like managers will never go against their employees and they will always be on their side. Is there any way I can take it to higher authorities? I am very fried right now and I know I don't deserve such treatment from UBS after investing thousands of dollars there. Any advise?