VINI Vidi Vici - Drank, saw, hit
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Doesn't mention Indians does it?
And aren't there a lot of Indians living in the UK?
People have a preference for dealing local.
Racism also means looking for race problems where none exist. |
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Foo
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No. How on earth can you arrive at that conclusion?
Personally I hate when I get through to Indian call centres cause they can't understand my accent and have no idea of where places are in the UK.
It's comments like yours that lead to politically correct madness. |
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Paula
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indian call centres are c**p
90% of the time i end up hanging up even if i rang them....
they ask you a question ...you cant understand them
you answer a question (when you finally catch it)... they dont understand you. |
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weeleesie
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I'm sure Indian call centres are fine in India! |
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placatethree
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Absolutely! I've dealt with a number of overseas call centres and I find them much more helpful and friendly than the UK ones generally - I've always thought direct line were a bit dubious - after all, they also came up with you don't have to be privileged to be posh (Privileged.Com) wouldnt you be ashamed if you'd come up with that one?! |
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Confuzzled
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No, not at all....if they said something directed at being an Indian and being considered a racist comment then it would be yes.
What they are saying is that they are bringing back vital jobs and revenue to people resident and working IN the UK not overseas. Bringing and employing people here who need money to live and work.
You could also say that India is being racist by NOT sending its business to us here........if you were right........ |
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Peter H
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Why mention India, there are other countries that do call centres around the world and DirectLine could have gone there.
Most people prefer to speak to people (if they really have to) from a call centre in their own country what is wrong with that. |
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Chloe D
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Nope, its just what the customers prefer.
Maybe to people who choose direct line cos the call centres are UK are the racist ones? |
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Smokin' Gun
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Yesterday I had to speak to my car insurer about getting a copy of my policy. It was a nightmare - the man at the other end of the phone struggled to understand what I was saying and I had to repeat myself several times. I pressume that he was not in this country as he struggled to understand me and there was a time delay in th call also. Having UK call centres only is not racist at all - if you want to make a call about an important issue ie insurance or banking then your policy holders should be confident that whoever they are speaking will understand what they are been told and how they will action it. After putting the phone down last night after my call, I did not have this confidence at all... |
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Greeney
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Why is it racist? They are c**p. Then again so are the UK ones. I can never get help on those call centres full stop. |
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**sparkleprincess**
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No not at all. Nobody wants to talk to someone they can't understand.
I'm not being rude here (I work in a call centre and deal with our accounts department who are in India on a daily basis so have sympathy) but many people I know prefer not to talk to Scottish or Irish as they are harder to understand, just as I imagine English are to them.
It is personal preference! |
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LushLinzi
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no dont be silly, it is trying to say that they are local call centres, it is not about being racist it is about locality, people in India would not want their companies to have call centres in the UK, when you call customer services from a company you want to know that you are dealing with somone who is close to hand, and speaks your language and is not just another number in a huge office of people half way across the globe! |
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