I was charged £25 twice, three months apart. Both charges were for being overdrawn once. I wrote to them asking why I was charged twice and asking for the money back 'cause it doesn't reflect the cost incurred. They didn't answer the question, but refunded £25. I think they were trying to make out I was charged £25. The same thing happened to my friend. She was told only one charge had been applied, and the other £25 was their money they had paid to her debits and she was simply paying this back to them. That's a lie! If she went into, say, minus £10, this is the money they've paid towards her debits. Then, if she deposits £20, it will show as £10 in the black. They're probably telling everyone this lie. They finally admitted to me that I only received a partial refund. So, I was charged £50 for being one day overdrawn. Most banks charge £20-£30. This is surely a record? I'm not worried about the money. I'll get the rest back if it's the last thing I do. Gonna write to the CEO
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Thanks for tips on getting the money back, but that's not what I'm asking. They mislead me to believe I was charged £25 when it was £50. I knew no bank could top that. It's Alliance and Leicester. I have many table topping accounts with them so don't want to go elsewhere. I'm not usually overdrawn; infact it's the first time in my life I've owed a bank a penny.