spoofred
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kick up big amounts of stink u shouldent have to pay the overdrawen charge coz it wasent ur fault the bank has baisicly stolen from u, if they dont want to refund u tell them ur going to ur lawyer and ur going to call the papers and get them serious bad publicity this should make them think twice about fooling with u |
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lexie1
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Your girlfriend will have to make an official complaint with her bank first before you can go to the ombudsman, this is because they usually want the bank to sort things out for themselves but if you are not happy with the outcome then you can go to the ombudsman. Totally agree that it is out of order. Sometimes it is better to go into a branch to sort these things out and if they tell you to phone anyone, tell them no or ask that they get in touch with the relevant department on the branch phone if if needed you will speak to them. |
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Justin S
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i know this doesn't answer your question but in my experience; no good whatsoever can come out of letting your girlfrind use your bankcard for the slightest of reasons!!! |
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fargo
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I would put a complaint in.. Does your girlfriend now when this was paid as they are supposed to record all calls. |
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topdog
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Thats the chance you take each time you use a debit or credit card. You have no evidence that the request was for only 50 pounds but on the other hand the bank has no evidence that this was not an error on the part of the advisor. The team leader out to lunch is a regular cinario in call centres and the only way to deal with it is to refuse to hang up until you have spoken to one. even if they agree to refund it to your card it can take up to 3 weeks to deal this. just go to the bank and draw the excess amount out in cash. If the full amount did not go to the account then this is fraud and the first place to go is the police for a crime number. |
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a refreshing touch of cynicism
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Umm... we're in America and don't pay in pounds (or whatever the freaky L means). But on your dillemma, its definitely stealing. Take action!!! |
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Jonny Boy
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moneysavingexpert.com are running an article in this, pretty much kick up and a stink and they will refund you, but check out the article,
http://www.moneysavingexpert.com/cgi-bin/viewnews.cgi?newsid1141050760,24632, |
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Tabbyfur aka patchy puss
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As the card does not belong to your girlfriend. You have a legal right to ask for a refund of the extra money paid. All calls made to bank call centres are monitored but calls made directly to the bank are not. You should put this in writing to the bank as this makes it an official complaint. You agreed a sum of £50 to be taken and your girlfriend would of informed the bank of this. It is irrelevant if they have proof of this or not. |
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Logic is Limited to thought
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This is out of order. Ring up your credit card company accompanied by a letter and tell them the Bank was out of order and withdrew more than agreed amount and file a case with the credit card company. Legally they have to investigate this matter, the banks have to look after their reputation too so it will be a good chance it will go in your favour. Also claim the £30 from the bank that you have been charged. |
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andrew.dosdale@btinternet.com
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They should not have taken any money from your account without your permission. ie they should not have taken your card details from anyone but you. |
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Beautiful -
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Yes it is theft!!
Do something about it
and in the future dont allow her to use your account |
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monkeymanelvis
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I would get a financial ombudsman to investigate the bank - the bank can't legally do this.
The ombudsman is free to you BUT (here's the good bit) it costs the bank thousands to be investigated. THOUSANDS HAHAHA!
You can get in contact with the ombudsmen via the citizens advice bureau.
Often the bank will drop the charges if you get the ombudsmen in as unless they get you to call off the investigation they will be out of pocket by a large amount!
Good luck! |
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?
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charge em $50 a letter every time u phone THEM |
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dublover
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banks steel from us every day, they rewrite the rules every day, but at the end of the day they can black list us if they want so basically they have you by the balls. all banks are thieving b*st*rds you'll never change that. i once saw a documentary on the way banks charge A.P.R and that suggested that they charge more than the %age they claim but nothing ever gets done about it as they have the power. |
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ABBY D
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Write to the bank explain the circumstances and the apparent unfairness of the situation also point out that you did not agree to any additional withdrawls. If all else fails tell the bank you will go to the financial services ombudsman |
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yellowpalma
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have you considered a new financially prudent girlfriend? |
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