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mamamia | A problem at work...troublesom client? |
I own a beauty salon and i have a unique problem. I have a regular elderly client whom i feel is a bit of a liability. She once spoke very louldly in the hair salon about an esteemed collegue who she didn't want a manicure with because she didn't want her 'training on her'. The collegue in question is in fact fully qulified and extreemly capable. Another time she spoke louldly (again) in the salon about my boyfriend who is a plumber. I sent him to her home free of charge to see to her taps and he recomended that she needs new ones. She said "he has a long way to go if he wants to become a plumber!" then paid another plumber £50 to tell her the same thing! Recently, she had a manicure with me. She always smudges her nails before she leaves and i have to repaint them. She came in today because she smdged them all again when she got home so i gave her a free revarinsh. I always tell her to be really careful for at least an hour. She complains about my salon to others. What can i do? |
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AliceBoO
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tell her 2 fuc off u can refuse 2 serve ppl and ban them from ure salon cant u |
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snakeman11426
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Ask her respectfully to find another place to take her business
Most people have a hard time doing that because of word of mouth...
If shes already bad mouthing your business to others..youhave nothing to lose but the money she spends at your place
A small price to pay for peace of mind. |
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Emmy
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I would explain to her exactly what you just said.
She is probably a lonely old woman, and thinks that her comments add value, or show she has an opinion, I am sure she is not trying to hurt anyone.
Just tell her simply that you like her, but when 1 person becomes disruptive to an establishment, they either have to change how they act, or will no longer be welcome.
Stop doing her favors too, sounds to me like she is using you.
Most salons if you mess up your nails after you leave will charge you for a repaint. Suggest to her that she sit longer for them to dry, or that if she leaves you can no longer fix them without a fee if it is more than one nail.
Tell her you don't hire people who aren't qualified, if she doesn't like the other workers. ( She likes you that is why she complained, so you would do her nails)
Usually once you tell someone that you don't appreciate their comments they stop, Older people really don't realize that they are offending people. The worst that could happen is that she stops coming in. It doesn't sound like she has alot of friends. So I don't think you would lose any business but hers.
Good luck. |
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Bex
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It really doesn't sound like it is worth keeping her business.
She is probably one of those old biddy that think coz she is old it means she does not have to be civil, polite or pay for stuff. (or wash her hands after a wee)
No matter what you do she will complain.
I would seriouly consider being fully booked evrytime she wants an appointment. or just tell her staight if she can't be polite you have no obligation to serve her.
Good luck with what every you do. |
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mikishunu
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It's your salon! You choose who you serve and don't serve. So, if this women is being obnoxious then you need to do something about it. Tell her that you neither want nor need her business. She is disrupting your place of work and you need to take a stand. |
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ffperki
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I would not be so bold to tell a older person to F---off, this can and does get around and could adversely effect your business, but I would take her off to the side and tell her she will either calm down and accept who ever you assign to her or that she has a choice to go to another saloon. DON'T be rude even though you might want to be. I know a lot of older folks that kind of have that sought of air about themselves, at one point they might have been the head cheese somewhere and everyone hovered to their beckon call, often they don't realize that they are being a pain in the butt, the worst of the lot are those that have nothing left but their pride. |
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TK
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Take charge of the situation. Tell her that you don't appreciate her critical comments about your co-workers and boyfriends, that she exhausts you in fact, and that she is no longer a welcome customer of your business. And then stick to it, which is your real problem.
You can't put up with difficult people just to satisfy your personal hangups. There is no good reason for you to subject others to the indignities slung out by this woman. If you want to play the martyr go right ahead, but it is unfair to make others accessories to this woman's humiliations.
So act like a proud owner of a respected business and put an end to this nonsense. Do it today, not tomorrow or the next time she comes in. Do it today or stop complaining to us and looking for support in a demoralizing situation that you have perpetuated.
Good luck. |
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crispy
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It is your business and you can refuse anyone for any reason. The next time that she says something against an employee, your boyfriend or ANYONE, just tell her: "You are, of course, entitled to say or believe anything you like. It's a free country. But this is my shop, and I think it's better if you go elsewhere from now on because, I'm sorry, I can't allow that kind of talk in my store."
If that's too long-winded: just tell her when she comes in "I'm sorry. We can no longer help you." When she asks for an explanation: repeat yourself calmly and gently. If she persists, just tell her you have work to do and that she is interfering in your business.
Remember, you're the boss and you CAN say whom you serve and whom you don't so long as it is not discriminatory. You have a reason that is based on her actions: so I think this is a valid reason to tell her to go elsewhere. Good luck! |
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Nicky♥
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You don't need to put up with that. She'll end up complaining to everyone about your salon and you'll be the one loosing (potential) clients. I'm sure your existing clients take no notice of her ramblings! But at the end of the day it's your business and your reputation at stake - if she was a younger woman what would you do? Maybe you should have a discreet word with her and ask her if she feels unhappy with the level of work done on her nails then she should maybe try another salon. |
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bridget Jones
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First of all ask for some legal advice where you live (eg consumer affairs etc) as to cover yourself for when you may have to speak to her in the end.
She is obviously very elderly and it can be very difficult as I know that you don't want to offend her but it is very delicate situation. Then on the other hand she does sound like she is a liablity to your business. Try to also spend some time reflecting how and what to say to her so she will understand the situation, for eg:
Explain to her (assertively,without any emotions) that you heard from other people that she is talking about you and your business etc and that others have told you. She will become defensive but you need to reassure her that it is ok but if she could stop doing that as she is not being fair when you have been so patient with her when she keeps smudging her nails etc.
I would never offer anyone to send to her to help her with anything as it may happen again. (eg,the plumber)
Also if she keeps coming to get her nails done, it is best you to stick to manicuring them for her BUT make sure you tell her beforehand (when she makes her appointment) that she will have to stay at the salon for at least 1 hour for them to dry properly as you can not keep doing her nails a second time every time she gets them done. She will have to make sure that on the day of her appointment she leaves free time after getting her nails done. Point out that she has to do her bit as you are trying to keep her happy and that other salons would feel the same.
It is good you asked this question as you do need alot of feedback how to handle it the best way possible. As my concern is if you tell her that you can not give her service she will only go and complain even more to others about you not wanting her to be a client. Which is a normal reaction for her as she is elderly and could end up sounding like you are discriminating her. So do be very careful in how to reacte.
BEST OF LUCK AND I WILL KEEP YOU IN MY PRAYERS. HAVE FAITH IN YOURSELF AND I AM SURE THAT IT WILL WORK OUT FOR YOU SINCE YOU ARE TRYING VERY HARD TO HANDLE IT AS BEST YOU CAN......WE ALL LEARN FROM THESE DIFFICULT TIMES AND IT WILL MAKE YOU WISER!! |
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