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maj81 | Can anyone please solve this scenario - need to be solved by sunday 24/06/07? |
Scenario
You are one of a team of managers working in popular hotel. You are responsible for the smooth & efficient running of the hotel kitchen. Within the kitchen you have 3 chefs & 8 kitchen assistants who carry out a variety of tasks supporting the chefs. Other managers within the hotel have responsibility for the bar, restaurant, reception & office, housekeeping & maintenance.
On a particular day, 2 of the 3 chefs & 3 assistants are taken violently ill. That day, one of the other assistants is on a scheduled day off.
The restaurant is fully booked for the evening ahead.
Your Task
As the manger, your role is to ensure that the restaurant can open on time and honour the bookings. In you presentation, you should demonstrate awareness of the various issues you need to consider, your communication strategy & actions you might take to cope with the work activities and demands.
You can not hire any more staff. |
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spaismunky
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The first thing I would ask is what made them so violently ill?
If it is anything that may even be remotely connected with the kitchen then you have no choice but to close.
Failing that, you don't need to hire staff to provide outside catering so as long as you communicated with the bar and reception staff, you could put on an impromptu event.
Have a pre-catered buffet themed on something, say carribbean or medieval and then ask the bar staff to try and come up with some cocktails. See if the reception staff will help you decorate.
Above all, if the people arriving feel unhappy about their new situation explain to them what has happened on a one-to-one basis, tell them how much you value them, offer them a freebie (drink/Dessert) and if that isn't enough, offer them a substantial discount for their next visit when all is returned to normal. |
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steven e
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as amanager i would roll up my sleeves and help out. |
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Bardic
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Just a thought, there might be a catch in this. With so many kitchen staff taken ill, you need to close the kitchen & restaurant for investigation & a full check for the cause. |
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morgan
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Ask staff to come in overtime on their day off ask for help from other managers in other departments & help yourself |
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Amos S
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Investigate and correct the cause of the sudden illness:food poisoning?Take steps to ensure the remaining staff and most importantly the customers are not exposed to pathogens!Motivate the remaining on duty staff by explaining the problem and convey to them your utmost confidence to handle the situation.contact the off duty staff member and convince them to come to work and help.roll up your sleeves , put an apron on and HELP,don't just supervise. |
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kevrigger
 |
In the real world you would have established a network of competent replacements already. When a disaster strikes ( you can't possibly mean that the same chefs and asst. work 24/7), you will step up and call resources to satisfy the requirements of your domain. Since this seems a particularly important night you should have no problem offering pay incentives to gain control of your problem.
Prior leg work an anticipating problems are what Managers manage to accomplish. |
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crazybex2006
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know the feeling, I use to work in catering and this kind of thing always happened - thats why I quit!
Have you thought about hiring relief chefs and assistants that just work for that day.
The site underneath charges £28 per day for chefs who
have experience from 1 Rosette up to Michelin. |
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JoePonzio
 |
Ask the other managers to send you one or two of their staff to assist in the kitchen. Pay your chef double time for the day to work the full 14 hour shift and handle the restaurants needs.
As the manager, you are not the high and mighty leader - get your butt in the kitchen and start chopping lettuce. Leave a checklist of duties for one of the other managers who agrees to check in on things so you can help the kitchen run efficiently.
Problem solved. |
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TINA T
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Contact the guests with your apologies ( due to an outbreak)of whatever, The Manager and myself would like to offer you a free meal at your convenience within the next couple of weeks and a bottle of wine.This is Customer Service what else can you do.The only alternative would be to contact an Agency for the additional staff ( give them all a full detailed report of what you expect from them )and if anything should go wrong (long wait for meal) then present the customer with a bottle of wine.It will be worth it in the long run.I am not a Manager in the hotel tradebut I train In Customer Service for retail so from my point of view that is all I could do. |
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lordmoldishorts
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Start by asking if any of the other managers have staff who can assist for the evening. Key thing to remember is that you are a team of managers, don't forget to act like one. The overall point is the smooth running of the hotel.
Ask the staff who are scheduled off to come back in for time and a half or something, or a day in lieu when everyone is OK. |
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