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Antonio F | Hi, I have just opened a new business, and i need some advice.? |
I have Just opened a Valeting bussiness and I have set my prices to wich i think is the going rate, however I have had people try and knock me down on my prices, saying to me that they can the same service elsewere cheaper, but I take pride in my work and i cant cut corners to do quick job, that is what my bussiness is about, I want to be the best at what i do ,and want to make money doing it.do I give in, for the sake of getting customers or do i stick to my guns. My prices are already discounted. any advice welcome |
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Shirl
|
Stick to your guns and dont give discounts to 'one off customers'. its a word of mouth world in the valeting business so give it time and your efforts will benefit as you dont try ripping people off and take time over what you do
Its hard at first but keep on and you will get there
Just dont let your guard down, its good business sense not to |
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Medic24
|
stick to your guns. if your prices are fair and competitive, then focus on giving the best customer service. some people will do anything to get a cheaper price. once those people realize that your service is better, they will come back to you. build your reputation for being the best, not the cheapest. |
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just-dave
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I had a valeting business in the 90's i was doing ok and doing regular work for traders when another company moved into my area and guess what? they quoted cheaper prices and i lost the work....but it depends who you do the work for, some just want a cheap job whilst others prefer quality work and will always return, learn from my experience i dropped my prices to compete and ended up closing cos the price of the cleaning chemicals were going up each year and my profit was going down. Build a reputation on being classy. |
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jackie s
 |
stick to your guns charge the rates you want
they will pay it
dont make compramises for nobody
its a buisness after all !
mabye you should try a loyalty card it worked for new hand car wash place near me
each new customer is issued a wee buisness card type thing and every time they come get car done it gets signed on the tenth time they got mini valet free
worked for them they now done away with loyalty cards as their buisness well established good luck x |
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mrssandii1982
 |
I`d offer it at full price the first time, offer your customer the chance to compare with other companies and say "if you prefer mine, and come back, I`ll give you 10% off" or whatever discount you see fit. Give each new client a business card with some kind of stamp on to show that they have used your service.
I think people will come back if the quality is good enough. |
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geoff d
|
STICK WITH IT
YOUR REPUTATION WILL SPREAD FOR QUALITY RATHER THAN CHEAPNESS |
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Stephen A
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It's not the price that matters , It's the service. When I was younger I valeted all sorts. I gave it up because I got too busy. The trouble was , that while I was very good, I could not find people to work to the same standard. I ended up working from 5 am till 10 pm seven days a week. every week. Good money but it was killing me. Stick to your prices if you are pleased with them and the level of service that you provide, You will be able to get customers. |
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krichard70
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I believe that regardless of the business, people will pay for exceptional service. Perhaps you could establish a loyalty discount, for repeat services. Just make sure that if you are expecting top pay you are willing to go above and beyond the customers expectations. Some people will always try to get a lower price. Even Donald Trump says that he expects a discount and he is a billionaire. Most people just want to see if you are going to accept less and you will be saying to them that maybe you are not worth the price if you cave in. Stand strong and Good luck. |
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just trying to make a difference
|
STOP, don't lower your prices just yet!!
when in business you need a unique selling point (known as USP) this could be that you'll beat your competitors on price, or it could be that you offer more for the money, or have better customer services etc
i would consider trying increasing your price to attract a better class of customer who are willing to pay that bit more - in return for a better service.
and feel free to keep altering things you do - otherwise you won't find out what works well and what doesn't.
for some inspirational marketing advice sign up for the free newsletter from Chris Cardell, an expert in his field, http://www.cardellmedia.co.uk/ |
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SG Elite
|
Since your business is new and you ned track records, its good to be competitive. Until your business has picked up, its best to go slightly lower. Until customers have tried your services otherwise all that is left is your lip service. Good services sell by itself - by word of mouth. |
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stonerosedesigndotcom
 |
Claim:
"saying to me that they can the same service elsewere cheaper,"
Answer:
"I'm very surprised you're saying that - and I will pass that on to the owners - because some of the owners were dissatisfied customers from other companies. Our simple goal was to provide 2-3x better service at the same price and if we're not satisfying that I would love to ask that you fill out one of our feedback cards so we can get back on track asap."
Take the knock and ask them to qualify it and help you in the process...be grateful for that feedback...it's an opportunity to plug your commitment. |
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Kyle
|
i dont quite understand the question...what kind of valet? i know the parking valet company in downtown minneapolis charges 8 bucks a vehicle, and if someone drives in offering 5 they'll say get the hell out of here i have 15 cars behind you with customers waiting to pay full price that need to be parked...sounds like you clean...if you have enough customers to pay the bills, charge your going rate. new businesses take time to grow, dont let people walk all over you just because you're new. if they dont want to pay the price then tell them to go somewhere else for cheaper...i can guarentee you most of them are lying - they dont know of another place, or much less another place that does it cheaper and does the same quality or better. build up a good clientel and you will have the business and wont have to worry about charging less. |
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shayd
|
Negotiating happens everywhere. Firstly dont know if you do it but get yourself some business clients whereby it is either done through the business or is offered to staff. In this instance up your rate by 10% and when they negotiate, if they ask for 10% then think about it and give it the' if we give 10% do we have a deal?'. They will think they have got a discount when infact you had already accounted for it.
Valeting is quite competitive and sometimes especially for the bigger clients will need to show them what you are capable of and if you are a proper valeter they will come back. Too many people think they can valet hence charge half of what a good valet will cost, when in reality they just wash cars. Big difference. If you need any hlep with pitching, let me know. Good luck |
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Jewel
|
I would stick to the prices and promises you are already offering, just emphasise the quality of service the customer is getting. |
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ShogiO
|
Do you really know what your competitors charge? i.e have you had a quote from them?
How else can you separate your service? what can you throw in that will cost you little, but make you stand out to customers.
Sometimes you can look at charging a lot more, just because people operate on 'get what you pay for" mindset - I had far less dramas, and attracted a different type of clientele when I doubled my rate. |
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♥Lucky♥
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It's the nature of business people to try to negotiate. If you believe your prices are fair, and that you will be able to generate enough business with those rates, then stick to your rates. Throw in some sort of reward or incentive for those who hire you. For instance - "If you sign the contract by March 20th, I'll give you ________ for free." |
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xXx Orange Breezer xXx
|
How confident you are about your work will pass on to those clients..........continue to say to them, yeah its cheaper down the road because they do not cover every part they skip corners, but if you want the job done properly I'm your man
People will come to realise and hopefully alot of your business will end up being word of mouth which is the best recommendation you can receive
Good luck mate x |
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magicalle
|
if customers say "i can get it done cheaper elsewhere" just reply " well if you think they are giving you as good value for money and a professional job like me then i suggest you go there" they won't be long in changing their mind.
you can also do a loyalty card - get 3 valets done get a mini-valet free or something like that. good luck. |
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loupiggypoor
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If it was me i would drop my prices just to get business going. Once people know you execute an excellent service then put your prices up gradually. It all depends on how much you need the money. |
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white_funny_girl
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just say: "well you are welcome to go to this company if you wanna use more petrol going there when u are already here, and if u want a cheap half a job valet, or i could do it and do a more quality service without the hassle of small talk" or something along those lines, remember to smile, a few customers will find ur service great and u will find after a few months, you will have a regular clent base |
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