suerye
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Her relationship with you was that you fitted the original extensions. She complained about the extensions, not about your work, so you have nothing to rectify.
I think she missed a trick here - she should have complained about your work as well if she wanted a complete new hair do.
You are taking the right line in telling her the matter is closed. If she goes to Trading Standards (which I doubt), I don't think you have a case to answer. |
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Rachellie
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If she threaten's Solicitors action again, tell her go ahead, she won't. (it cost her to much). Tell her she will be hearing from your solicitors if she dont leave this to rest. Any other problems, tell her DEAL WITH MY SOLITOR. Good luck. x If she threatens you in any other way, threaten her WITH THE POLICE. All the best. xx |
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remember_lizzie
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Treating this logically - the client only complained about the quality of the hair for which she has got a replacement.
At no time did she complain about the fitting service, therefore there is no comeback to yourself and any future fitting should be paid for. She can only take you to court for a legitimate reason and there is none. No court would entertain her. |
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Anemone
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Well, you have to look at it this way - what can she do and what will she do? She can continue to harrass the living daylights out of you and make your life miserable, or she can sue you, but it would probably fall into the realm of a small claims court, meaning you would not necessarily have to pay a lawyer. Honestly, I don't think she would win in small claims court. Just because the supplier offered her free product doesn't mean you are obligated to offer a free service. I think you have a good case. Save all those emails! Now, for the harrassment part, that you will just have to make a decision on what it is worth to you to get of her. If you do the fit for free, she leaves you alone. If you stand your ground, she may give up after awhile. You could also tell her you are going to sue her for harrassment and see how she reacts. There are always going to be people who try to take advantage of you - it's a tough situation, but do what's best for you. |
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debraalbagli
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Keep and document EVERYTHING.I n your industry I am not familiar with law.I would try to find someone thru your state bar who will give you a free consultation.I would also look into having customers initial their receipt indication a 72 hour warranty.You really need to consult a attorney familiar with your industry to make sure you are protected. |
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wasislos
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This seems to be a product warranty issue. Since you are not the manufacturer, only the seller, all claims should go to the manufacturer. Do you have an expressed warranty for all products you sell?
You may want to refit her, because you are already spending more time with this issue than it would take to fix her problem. Then make her sign a paper that you have no further responsibility for her claim. |
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Jovi Freak
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keep all emails that she sends to you, make sure you have copies of emails from the 1st one, copies of correspondence to and from your supplier in respect of this matter.
Advise your client that the matter has been concluded by her being given a new batch of hair as a GESTURE OF GOODWILL from the supplier and you have letters from the supplier stating that her original extentions had no problems when tested.
Advise her that should she continue to email/pester you it is you that will have a case against her, and could take out an injunction against her if she continues to harrass you.
Speak to a solicitor if this does not put an end to things, you should be able to find one offering free saturday morning sessions, take (copies) of all your emails & letters to give to the solicitor. |
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Dogsbody
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Surely the problem is already sorted? Just tell her you are very sorry that she was dissatisfied with the product, and you will completely understand if she chooses to go elsewhere next time she wants a hair treatment (in other words, we won't be doing it again!) |
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deadman
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Leave it there, don't do her hair again. End Of Story. |
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Patricia S
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I don't think she has a legal claim of action. She just wants something for nothing and I doubt if she'll follow through.
Block her emails and try to forget the whole thing.
If you give in, you're asking for continued problems. You don't need her or her friends' (if she has any) business. |
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annrowe52@btinternet.com
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Ask them to go else were for the new hair to be attached, you seem to have done all you could for this client, after all you have had it confirmed that there is nothing wrong with the hair in the first place.Or the other thing is say that under the circumstances, you will have to charge her for the time it take to reattach this new batch of hair, as there nothing wrong with what you have already done.She sounds like she just wants a freebie. |
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bat
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tell her that you have done everything in powers to rectify her complaint, which you have, then tell her if she still isnt happy then she should take you to small claims court. dont worry, she will lose after everything youve already done for her. she probably wont do it anyway, shes just trying it on.
honestly, let her take you to court and enjoy it. |
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fanella
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where is the problem? suppliers often send things as a gesture of goodwill |
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happy
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Then why don't you, also as a gesture of good will, offer to fit them for free?
Then see how the customer reacts. If she really is trying it on she won't agree to it and you've not lost anything; moreover she won't be able to sue you - or if she does she won't win - because you have offfered to compensate her by reinstating the "problem.
If she agrees then you'll have to go along with it but it might save your reputation of she has been bad mouthing your salon. Maybe get one of your colleagues to do it so she can't allege you don't have the skill. |
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gypsy girl
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fit her again one last time and so she will be out of your hair. if still not satisfied tell her to go else where and don't come back u done everything it does seem she wants a free ride. |
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t3h1
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the hair is fine and a replacement has been arranged, the supplier has confirmed there is no problem, the best idea i would say is offer a partial refund excluding your labour costs as they had no problem with your standard of work, any legal action would have to be with the supplier as you did nothing wrong |
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SmartyArty
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I just think it's odd that people take off and put on hair, as if it were shoes. |
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