 Need advice starting up a business? |
| My wife wants to open up a salon. But neither of us have expirience running a business. Im primarily the one who pays the bills in the house so Im not to worried about risking our future (or should I... |
|
 Would u recremmend a 14 year old girl to use ebay to sell her things? |
| i need extra cash this summer and i wanted to sell a few things on ebay...i do not have a credit card and i am 14 years old...would i be able to selll things on ebay?... |
|
 I need to know what a luxury name would be.. please read on? |
| i need to think of a luxury name like azure, notting hill, kensington, but something else but very similar, please write all your thoughts random or not as they will help, the best answer will be the ... |
|
 Do you know of direct selling business for at home moms? |
| Apart from Avon , Mary Kay and stamping up do you know any other direct selling business for women.... |
|
 Please vote? |
Which store would you go to first for an inkjet cartridge?
1. Cartridge Corral
2. Tickled Ink
3. Tone S... |
|
 How much longer can I blame Bush for the financial ruin of my company? |
It has served me well over that last 3 quarters, but I fear that my excuses are getting a bit old to all the people I owe money to. How soon do you think I can blame Obama?
Additional Details
|
|
 Will you trust ebay? |
| if i am the highest bidder and i win, i will not be so sure whether or not i should give them my credit card number. is this something to worry about?... |
|
 Do i need a license to have a small buisness in my house? |
| I will like to have a small art and craft class for kids, in my home. just for fun for the kids like for the summer or when kids have vacation. I think around 5 to 8 kids for a couple of hours. I ... |
|
 Are there any online jobs where one cud earn from home? |
| Recently,I got an e-mail from Live Career network.On going thru their work from home section,I saw this Google Cash scheme,also known as Google Adsense.Does anyone out there know something abt this?L... |
|
 Does Anyone know any work at home,or mail order jobs available.? |
I need something easy, and no scams, I don't really want to put up deposit. Anyone know any jobs available?
Also, of course it needs to be home, I don't really have that great of ... |
|
 Small Busisess Ideas? |
| What do you think would be a trendy business?... |
|
 Home business? |
| Does anyone know of any business similar to Avon besides Mary Kay that I could try? I just like the wide variety of products that Avon has but I cannot sell Avon anymore due to an old account that ... |
|
 Is there any online opportunity to earn money by simple typying, without any registration fee in advance? |
| I don't want any affiliate program, i am just interested in simple typing jobs, if there are any........ |
|
 I am a house wife.iwish 2 work at home and earning income. can anyone suggest a faithful site 4 that? |
| i 'll work sincerely but also want 2 get the payment correctly pls............... pls help me sincerely.now i am in uaeand i am a postgraguate also.god bless ... |
|
|  |
jono_extraordinary_g... | How to deal with this customer? |
Our policy is that if someone orders made to measure gowns, there is no refund because they cannot be sold to anyone else, being as the measurments are to the individual. Anyway this bride to be has given me so much hassle and now, harrassment, I offered a refund but stated she would have to wait a while before I sent the money through. She has decided she does not want the dresses and I refused to remake the third one as the measurements for this girl had changed - she had hotten bigger in her waist. We have been pefectly nice to these girls, and I know they want the dresses right for the wedding, but we are a small bridal studio working from home, we cannot aford refunds on m2m dresses. What do you think I should do, as she is just being nasty, the value of her order was nearly £280, and she returned two dresses we made for her unopened.
I posted a similar question on this but I now have an update - see below...
Additional Details
The customers fiance has now left a message on the phone saying that because I have a issue returning the money, he will 'come down to see me'? What do you think he means, because the tone sounded threatening. I feel all bets are off now and I issue no refund, because she is just getting more and more nasty. I would have refunded in about 10 days time when I actually can get to the bank, but she is not accepting what I have said.
Her last email:
As
you have failed to produce the goods as stated, it is now illegal for
you to have hold of my money. I suggest you do the best thing for both
of us and sort this problem with delay.
"Unless you contact me with some valid reason as to why I have not yet
received the monies, I will be taking this matter further and seeking
legal advice. Otherwise I expect to see the money owed to me in my
pay-pal account by the end of today."
I think my reasons are valid. So what's my position guys and girls? |
 |
 
Chucksey
|
I feel so sorry for you! Unfortunately the law is on the consumer's side and you would have to have a signed specification sheet detailing all her requirements as proof that you had made those dresses exactly to her wishes. And even if you had won that court case, who's to say that this fiance of hers doesn't try to ruin your business or damages your premises? The cost of that could be more than the £280 you've lost. The police can only investigate threatening behaviour - they can't prosecute unless they have proof. Do you really want the fear of reprisals from this guy?
The best thing to do is put these dresses on ebay with a starting bid of £280 but include fitting (within reason). That way this woman can't offer you a deal to buy them back for a fraction of the price (a ploy that she may be thinking about if she knows you can't re-sell them).
You could also tell her that you can only send a cheque for refunds - not paypal, tell her that you've posted it (when you haven't) which will get her fiance off your back, and then when she rings you days later, tell her that you'll check with the post office to see what's happended with her post. You have the recent postal strike as an excuse to keep delaying it, then tell her that they have mislaid it and it will then take a week or so to trace. Spin it out as long as possible, telling her that you can't cancel cheques and re-write them as your accountant can only do that and he's on holiday for 3 weeks! If she goes elsewhere for her dresses, they would need money up front which you still have, and this will hopefully b*g**r her up like she's done to you.
ADDITIONAL INFORMATION:
If you can't sell them on ebay, you could buy some manikins and display these gowns as examples of your work (advertising). That way the cost could be offset against tax.
We had a similar situation and ended up having our existing customers contacted and being told lies to damage our business plus we had 4 slashed tyres amounting to over £800. The police couldn't do anything because there were no witnesses to the tyres and the customers who told us of the phonecalls wouldn't get involved with statements for the police. It really isn't worth it! |
|
rambler62
|
make sure your not alone when he comes to your shop. |
|
Eloise R
|
tell her when she paid she was informed it was no refunds and that is your policy. And make sure she knows that if she does go to the police, you will be right behind her to tell them about her fiance threatening you! She is just being cheeky. |
|
jamand
|
Have you got a signed agreement between you and her to state that you do not give refunds on made to measure goods - except if Statutory Rights are affected.
Do you have a signed agreement to supply by a set date - stating that adjustments in size etc etc must be notified in plenty of time ---
If not - tough luck I fear. She may have a case against you and trhe fact that you can't get to the bank for ten days is not her concern -
If you are in doubt you need to get your agreement with her looked at professionally - to be honest, in cases like this - she can do you more harm than you could do to her - bad publicity etc etc could kill your business |
|
Fall
|
I'd say follow the agreement you made with her. If your policy is "no refunds" then don't give her one. Also, try to look at it from her side. Are the dresses later than agreed? Are they unacceptable in some other way? If she has a valid argument then just give her her money back and be done with it. |
|
WG
|
Take her to small claims court. File now, before she files so you have an (slight) advantage |
|
Lily S
 |
Here in the US there is a condition called "Good Will" some companies use the Good Will clause to refund without actually taking blame for the situation.
In addition it is possible here to charge a "restocking" fee or in your case because the dresses were custom a service charge which would be a percentage of the price (typically it pays for your expenses). Perhaps 25%?
I'm not sure what your laws are so please be careful. |
|
grodno
 |
Just ignore her she's trying it on, you have rights too and if her fiance comes down just call the police. |
|
smartypants
|
The best use of that money is for a solicitor. Call and file a harrassment report with the police as that did sound threatening and you need that documentation. If you have not documented the course of events, do so now. If you have signs posted that there are no refunds, or if you have somethign in writing that says you do not issue refunds, you should be ok. Do NOT be bullied by these people. I have found there are just some people you cannot please. |
|
starmoishe
|
I think it is highly unreasonable for her to expect a full refund being that you are taking a great loss on this one. Had she decided to use the dress/es she would have been advertising your wonderful work at her wedding. Did she purchase the materials separately? At any rate tell them you refuse to be bullied and that your time and energy cannot be refunded. You are a business person, not a charity for spoiled bridezillas. To be gracious you could offer to give her 1/3 of her money back. Tell her to take it or leave it. And admonish her to call off her fiance because his message sounded like a veiled threat. Stand up for yourself! If you are frightened of the fiance, make a courtesy police report. It will give you an added sense of security. Good luck Sweetie! |
|
Katty
|
Stick with your policies. Didn't they know the policy when they agreed to purchase the gown? They probably have just invented the scheme of the gown not fitting because they have probably found gowns at a cheaper price and now want their money back from you. The fact that the boxes were returned unopened leads me to believe that.
You are only responsible for delivering a product consistent with your advertisement.
If the If the groom gets tough and shows up threatening call the police and report him. |
|
cuffyn
|
You said you have a "No refund" policy. So you should quote your policy to her. When she brought from you, was she aware of the "No refund" policy?
If the items are made to measure then she has made a contract with you.
As for the fiance go to the police and make them aware of the threat. Explain to them what has happened, and what the boyfriend has said. Print off copies of the email etc....
You ARE in the right, as you are protected by your policy.
She new the rules when she brought from you.
Go seek legal advice, you are a small business and offering a service which is being taking advantage of. |
|
Googlypants
|
Tell her to go and get legal advice! She'll just end up even more out of pocket
If she agreed to the terms of the policy then that's her tough luck. Return the two dresses she paid for and make the third to whatever measurements they supply - If she gets any bigger that's not your fault.
Getting married is no excuse for messing around with peoples business and welching on agreements |
|
c g
|
l think you should stand your ground as she sounds like a spoilt idiot.
did you tell her that you didnt do refunds on m2m items, if so then you have ground to stand on with legal matters. |
|
amy
 |
stick to your guns here, is this woman had bought some earings from a jewellers and tried to take them back she couldn't. she is trying to take advantage because you are just a small business and is really trying to take your rights from you.
You are still offering a chargable service and have the same rights to have rules and conditions.
by the sounds of it if you do what she wants it will cost you to make them for her!!
unacceptable. |
|
Troubled Joe(the ghost of)
 |
Shoot her. |
|
| |
|
| | |
| Questions List |
Answers | Last Post
| | | |
16 | 36 minutes(s) ago
| | | |
16 | 3 hour(s) ago
| | | |
16 | 8 hour(s) ago
| | | |
16 | 1 day(s) ago
| | | |
15 | 5 day(s) ago
| | | |
1 | 1 week(s) ago
| | | |
16 | 1 month(s) ago
| | | |
16 | 6 month(s) ago
| | | |
13 | 8 month(s) ago
| | | |
15 | 11 month(s) ago
| |
|
Homepage 
Financial
Forum 
Small Business 
No Spam
Adult 
Gambling
Unfinished
Deception
Plagiarism
Not English
