Me777
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Tell her you are no longer accepting her behavior and she is no longer needed , because you can not count on her to do her job . She is to at least give 24 or even 12 hours in advance if there is going to be a problem with her coming to work . |
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AskAStupidQuestion...
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So, fire her. Yes, you can fire a customer.
Assuming you don't have a contract that binds you to work for her, call her and tell her you no longer wish to work for her.
You can even be nice and recommend someone else. |
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Darby
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Just be very matter of fact and say, "Gosh, I am unable to adjust my schedule on such short notice. I have other commitments. I have to come at the regular time or not all all because I have prior commitments. You can call her and leave her a message. You have no way of knowing she is actually in bed. If she doesn't feel like answering the phone, she won't. That's why we have answering machines. She left you a message, so tit for tat. What's the worst that can happen. Just be very polite and sweet as honey. |
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Say_What?
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It seems if you just don't show up at all she'll realize she didn't get the message to you one way or another. Commitment is a two person thing - you can always claim you never got the message. You might then also tell her that special requests must be agreed to by both of you in advance because you do have other clients.
If you want rid of her just don't work for her. |
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Lady Kay
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Call her early in the morning and let her know that you will not be able to push her appointment back 2 hours, as you have other appointments. Tell her that you can keep the original appointment or reschedule for another day. Be polite but firm. If she continues to be an issue, tell her you know longer wish to provide your services to her. |
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Great mind think alike
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Tell her that you don't need a keeper anymore. |
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KJ
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Is she a bad client or has she just made an error in judgement?
You need to wake up as early as possible in the morning and call her to let her know that you are running a business that does not permit schedule changes without advance notice. Apologize for inconveniencing her with your schedule (she is your client and she will spread good or bad word about you to other potential clients) and let her know that you will be arriving on schedule due to your commitments to other clients (whether or not this is the case, it is much more professional than saying you can't show up because you need to get your nails done/have a lunch date/need to run personal errands/etc)
She'll probably react irrationally (as I would assume any rational person would know to contact you in advance about "special projects") but you need to handle it as professionally as you possibly can to avoid her compromising the integrity of your business.
If you no longer want to have her as a client let her know that you don't feel you can provide the services she wants (including random changes in schedules) and apologize for your business relationship not working out. Tell her you are more than willing to arrange times to complete special projects but that with your schedule it is just something you can't do "on the fly". If she continues to hassle you remind her that she is not your only client and you need to fulfill your scheduled obligations to the all of the people you work for before you can do "special projects" for one individual.
A good client understands that your business is your way of earning a living for yourself and will respect your guidelines for providing your service. |
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Sabrina
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Call her and tell her that you are unavailable for that time. Leave her a message if there's no other way.
If she asks you to do special projects that are not a part of your service, tell her that! "Sorry, that's not a part of the service I do. What I am willing to do is _______." Or if she insists, charge her extra for them.
If she continues being a pain, tell her you aren't going to be able to work for her. Don't necessarily have to give her an explanation, just say that it's not working out for you. |
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Daniel V
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be straight forward tell her how you feel. |
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jen s
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clearly you need to fire her. tell her she is not what you are looking for or you don't need a housekeeper anymore. |
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Jeanie
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Give her a call in the morning. Tell her that your schedule tomorrow is full and that you must leave her house at [insert time]. If you will have an opening later in the week you can offer that as an alternative. Then ask her what she would like you to do. Come at your regular time, or reschedule?
If she is uncooperative or instant you may have to drop her as a client. |
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CosmicGuardian
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Call her in the AM and let her know that special work beyond what you discussed when you accepted her as a client will result in an extra charge per extra task.Then you set the price approximately 3 times your normal rate.
I always make it clear to my clientele that rmoving old carpet means that I take it off of the floor, roll and tape it, set it outside and leave it up to them to trash it or they have to pay me the fee for taking it to the landfill, plus travel time, plus an exra removal cost AND fuel surchrge too.
This fee schedule also applies if I have to put down a new floor, carpet, etc. In other words, a seperate charge for taking the carpet up, putting down a new one or other floor, seperate charge for trim work. I'm NOT a cleaning person or a trash-removal worker.I also don't combine multiple jobs under an umbrella price due to the nature of variety and the art involved in some of the work I do. |
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sykoticstalker27
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Contact your client and explain that you're unfortunately unable to continue providing services and that she'll need to hire someone new.
If she asks for a reason, be honest and say that her lack of consideration for your schedule interferes with your clients so you can no longer work for her. |
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kerri_lynn01
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Tell her that you need at least 48 hour notice for changes and sometimes even then it may not work out for you. If she keeps taking advantage of you then tell her it's not working out anymore. |
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Tim H
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Terminate her service . . . send her a letter (something that looks official with company letterhead) and tell her that your service cannot accomodate multiple cleaning requirements that are required by some customers due to limited staffing of your service.
The customer sounds like a demanding idiot who has no consideration for service personnel . . . if you can afford it let her go drive someone else crazy . . . if not, tell her that the extra requirement she is asking for will require her to pay more for your services because of the commitments you have to other customers. |
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Brizzle
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Send her a message in the morning telling her you cannot keep her schedule as you have her own.
In the long run, just tell her rthat you will no longer be working in her area and she will need to find someone else. |
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kaw72704
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If you really want to lose her has a client, don't show up. But it may be that she does not understand the problem she is putting you in. You may need to let her know that she really puts a damper in your scheduling with last minute changes and ask if she can please give you more notice next time.
Good Luck.. |
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maiden_and_sabbath
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just fire her |
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ANDY
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HELLO
I ASSUME YOU CLEAN FOR HER
INFORM HER THAT YOU REQUIRE 48HRS NOTICE TO SEE IF YOU CAN ACCOMMODATE HER AS YOU HAVE OTHER CUSTOMERS THAT YOU WILL HAVE TO FIT HER INTO IF SHE WANTS DIFFERENT TIMES.
POINT OUT BY POST THAT YOU HAVE AGREED HOURS AND SHE WILL BE CHARGED FOR THEM INCLUDING TIME SHE WONT LET YOU IN AS YOU STILL HAVE TO PAY YOUR BILLS.
IF YOU CAN FIND ANOTHER CLIENT TO COVER THE TIME YOU CLEAN FOR HER, JUST SEND A LETTER STATING THAT DUE TO OTHER COMMITMENTS YOU HAVE TO KEEP TO AGREED HOURS. THAT ANY CHANGE IS ONLY ACCEPTABLE MY MUTUAL CONSENT AND INCLUDE MINIMUM NOTICE TIME, 24, 48 HOURS OR I WEEK. INFORM HER THAT SHE WILL BE CHARGED FOR AGREED NUMBER OF HOURS EACH WEEK ITS UP TO HER WHETHER YOU DO THE WORK
IF YOU DON'T WANT TO CLEAN FOR HER ANYMORE THEN NOTIFY HER IN WRITING THAT DUE TO UNWORKABLE CHANGES THAT YOU WILL NOT BE ABLE TO WORK FOR HER ANYMORE
INCLUDE A BILL FOR FINAL SETTLEMENT IF YOU ARE OWED MONEY, INCLUDE WAGES FOR TIME WASTED FOR NOT BEING ABLE TO GET IN |
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Joshua R
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If you can not do it then you need to contact her. Before you contact her think about when you could do it and if she would still like you to come by. Call her no earlier than 8 but no later than 9.
My question to you is are you upset because she just assumed you could change your schedule? That is frustrating but watch your tongue. |
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Molly A
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Say to your mum/Dad that she/he is swearing at you!It worked for me when i was in that situation when i was 5 and look at me i'm 9 now! and i've got the perfect cleaning lady and it only took me within a week to get another one online! |
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