The Frog and Sausage
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Depends depends.
If it's not trackable, there's no proof that the item was delivered, or indeed that it ever made it out of the postbox. So, who knows?
If you have a receipt and it states that you posted something to that name/postcode - at least you have some proof that something was sent.
Tell the other party that you have proof of postage and that you're happy to help them file a claim with Royal Mail.
http://www.royalmail.com/portal/rm/jump2?catId=400144&mediaId=14000176
Hindsight is a wonderful thing - but I always tend to offer to send anything recorded or even Special delievery..... and state somewhere that if they don't pay for tracked they can chase it up with Royal Mail themselves - usually encourages people to pay that little bit more (or to rip someone else off!)
I hope it get's sorted!!! *fingurs crossed*
Please keep in your mind that everyone here is saying "I think that".... nobody actually seems to know. It might be worth asking this question again at 6pm in the legal section when all the lawyers are at home! |
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TERRY C
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had the same thing with a nigerian once. he bought the item that i sold, i wrapped it up so well that an aeroplane crash wouldn't have damaged it.
his first email was, 'the item is damaged', his second was that only half of it had arrived and the third was that there were parts missing.
he then stopped the payment via paypal that he had made and tried to claim back his money
he would not return the item but still wanted his money back.
the point here is that he was trying it on but i didn't let him get away with it and in the end got my money from paypal.
If this sort of thing is happening to you, make sure that you have covered yourself in all areas so that you cannot be ripped off by unscrupulous people. always make them pay by paypal first, before you send the item and if they whinge about it, make them send it back to you and get a tracking number from them for the item sent and never ever give them back their money unless you have recieved the item back in the condition that you sent it. |
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Huge
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Legally I believe the buyer has the right to a refund. I have had a problem of non-receipt when buying but only once in the last few years and the seller sent another, which was no big deal because it was an on-trader and the item cost small. If you are suspicious though I suggest you play hard ball; call their bluff and say that's tough and down to the Post Office and see what happens if they get very serious then they are telling the truth and you can change your mind to settle the matter. |
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Sidwell
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It happens all the time and because you did not get a signature, you cant really prove anything,
Next time, get a signature. |
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M1
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As long as you can prove you posted it they have to claim from the post office, give them the details of the postal (not the original) and let them sort it.
I had a similar experience and the other person asked for ebay's help to reclaim their money and ebay told them to sort it themselves. |
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¸.•*´`*♥Kates ♥ Game11 ¸.•*´`*♥
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Unfortunately you can't prove that they were lying so you will have to claim from Royal Mail. You will have to wait for approx 16 days before you can do this. You should always send by trackable means to ensure this doesn't happen again.
EDIT
NEVER buy or sell to anyone with private feedback. Didn't it make you wonder? |
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Lola'sTheme
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Hi there,
If you go to ebay website, you can go to a section called the 'dispute console', and what this does is gets ebay involved with the selling/listing. Basically they are there to help you resolve the matter, and they will; with their own sources and info systems prove if you have sent the item, which you have and will prove this for you to the seller, and if ebay thinks the guy is being fishy then they will most certainly chuck him off ebay, dont worry, you are not alone, this happens all the time, and ebay are there to help, ebay employs 100's of employees just to deal with cases like yours, help is at hand and its called the DISPUTE CONSOLE, trust me its worth it, just remember how many ebay scammers there are, and it looks like you have got yourself involved with one of them, so get ebay involved and i promise it will get sorted! |
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alta
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You can tell them that you will clain off the post office, and once received you will refund them. If you got proof of postage you will be able to claim up to £36.
I put on my page, that the postage is normal postage, and it is up to the buyer to ask for recorded or insured, if not then I am only liable to £36. Ebay will soon tell you if its not right, as there are some really sad people who spend their day reporting people for the slightest little thing. |
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CHARISMA
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Well you have proof you sent it so there you go, did the post office cashier write the surname on the receipt and sign it? Just tell them that you have got proof of postage, because I have had this happen to me several times and I say to them that I have proof of purchase and without exception they shut up. If they persist in taking you to dispute then you have your evidence of postage and paypal will then reimburse them, then claim from the PO. You aren't covered if you advertised the item as being sent recorded delivery and then didn't sent it recorded though. |
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chris64730
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What value is the item, |
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naylor.billy
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a receipt should do it. but don't count on it though. some muppet sold something on ebay to my girlfriend who said they sent it but they actually didn't. ebay is getting dodgy so beware. use the recorded delivery in your auctions. if they decline the recorded way then that is there fault :) |
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old know all
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As the seller, if you charge for delivery, you are responsible for ensuring that the item is delivered. Your responsibility doesn't end with taking it to the Post Office. The buyer is not a party to any arrangement you may have with Royal Mail or another carrier. If you can't track it, you have no way of proving that the buyer is lying. |
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Paul S
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If you want to keep a good record on ebay then swallow your doubts and give a full refund.
If she claims then it will be a mark against you on ebay, |
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Toby D
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Should have sent it registered. You have no rights here at all, as there is no proof (your receipt could be for anything) that you actually sent it.
Always send registered post, and charge the buyer for the cost of this, and you will never be in this situation again. |
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La Vie Boheme
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It sounds like you did not follow the Seller Protection Policy. Paypal is going to refund her if she files a claim because you have no delivery confirmation. A receipt actually does not prove you sent anything. |
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