rellimrefinnej
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If you are the owner of the business then you can draw the line wherever you want. I once asked a lady to leave my store because she wasn't the kind of person I wanted around my shop or my good customers. But if you're not the owner, then keep it zipped and treat them like they're kings or queens. That's not saying that you can't be honest with your customers - just don't be rude unless you're willing to take the heat from the boss for it. |
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shai
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I would say if you want to keep business going you need to be good to the customer. However if the customer is being a rude jerk then you are better off parting ways. |
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robertonereo
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As long as he haves the money. Not afterwords. |
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Terry C
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Yes the customer is always king. They must be treated with great respect if you want to keep that customer so your employees must speak clearly and know about your business. However respect goes both ways but its not up to the employee to set a customer straight its up to the person in charge. |
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tacosarethebest
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Sure you do. They might not always be right....but you should always treat them like they are. When you respect your customer, there's a good chance they'll respect you even if they're upset about something. |
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Wendy O
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Queen!:) |
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coy09
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I believe at a point they are but many of them totally take advantage of that. Customers who know they have the advantage they take it to the edge but I believe the business owner has to stop it at a point. |
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start 6-22-06 summer time Mom
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if by King you mean always right , then NO ! even customers make mistakes |
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wolflafaye
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yes there are guidelines to how far you will go for your customer .
each business has its own guidelines to go by.aas with me and my bed and breakfast with a boat charter.i have to know where
to draw the line .my customers come first but within reason.apparently i have a good track record because i have alot of return business up here in alaska. |
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Uninvisible
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In a word, no. Coming from a retail point of view the saying " the customer is always right" has been around for a long time. However, the times have changed and customers can be wrong as some stores like The Container Store have shown.
Where to draw the ling depends on the situation, if the customer is going to make a scene and start yelling, get them out. At that point they are no longer a customer, they are a distraction. However, if the situation is small, stores more often side with the customer and everyone is happy. |
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So'sYerFace
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I thought the saying was "the customer is always right", but anyways no the customer isn't always right, but you have to bite your tongue and pretend so you won't get fired or in trouble. If you feel that it's worth the risk because someone has made you that upset, then by all means tell them how you really feel. If they crossed the line with me I don't think I could hold back what I was feeling. |
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stu s
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Yes, the customer is always king. |
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northwestisa
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I hate to say this but yes. Many retailers can EASILY eat the cost when dealing with a bad customer. I was once making over $3000 in profit a month selling stuff online, i used to eat up costs of customers who claim they never get the merchandise or want to return something because they did not read the item descriptions. These costs might add up to around $200 a month but that is the cost of doing business. U just have to treat the customer like KING. No use arguing because you still end up losing because you rely on their feedback for the success of your business. |
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Mr J
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Yes. The object of the game is to provide the king with what it is he needs and wants. If your not just good, but excellent at identifying the kings needs and wants the rewards will be vast. If the king is not satisfied then figure out what it is that you can do. Simple, no? Look at when you first raise a child, your first child, the baby cries, we adjust until the baby doesn't cry. Simple stuff. Just keep trying. |
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jay
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not niceserly but it's important to make him feel right, to close the deal without desturbance... it depends on the situation |
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StingRay
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The link below should answer this for you. |
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Enigma
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I was hoping some day this question might end up here. I always have a big argument on this question. When someone says "Provider" & "Customer", they never really understand what that means. According to me, provider need to treat others the way they like to be treated. If thats King then be it, but never superior or inferior. Being a customer I don't think we are fair with our provider all the time, we always try to take most out of them never thinking about them. As you can see this is a touchy issue for me so i won't say more. Have a great day!!! |
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Professor
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no |
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jehad s
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it depends on the sales person or the supplier to make the costumer a king or not, but i think the best way in dealing with costumers is when you make them feel they're treated like kings while you're not losing for them your dignity nor your profit. |
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Skoop
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Provided the customer is not requesting something outside of the realm of possibility for the company, each company/service provider would do well by trying to accommodate and satisfy their customers needs. |
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Debt Free!
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no they are not always king. sometimes when they are wrong i tell them to take their money and get to steppin |
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tuline_olive
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yes sure |
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