I woman comes into a clothing store and trys to return worn and shrunken items that she purchased about a week ago. You can tell by the smell and wrinkled labels that it was washed. She denies it. She wants her money back like Walmart she says would do. She has unruly children which run all over the store when she's there and believe me cause disruption. She is a student and works in an industry that could potentially hurt you PR wise because she is the loud mouth type. As the store owner, what would you do? Give her her money back. Refuse because they were washed and she lied about it. Maybe store credit equalling her past purchase. What as the store owner would you do??